How to do the Zappos Customer Care Challenge [Step By Step]

Customer Support Soft T-Shirts

We previously discussed the importance of shifting from a mentality of Customer Service, to Customer Care (from being reactive to being pro-active in how you treat customers). This post outlines the Zappos Customer Care Challenge that will help instill the Customer Care mentality within your business. (This is in no way actually associated with Zappos).

Continue reading How to do the Zappos Customer Care Challenge [Step By Step]

Why You Should Close Your Customer Service Department

Close Your Customer Service Department

When Foxtrot Custom, formerly Coed Monkey, started in 2004 out of my college dorm room as a 20 year old kid I had no idea that business would actually take off and turn into a “real” job… and I’m still blown away to think Foxtrot Custom has been able to serve everyone from Google and Facebook to Medtronic and the University of Minnesota, as well as countless other businesses and non-profits, providing high-quality, soft custom printed t-shirts and apparel with their logo printed on them. 

Continue reading Why You Should Close Your Customer Service Department

[VIDEO] Mark Wahlberg on his Favorite T-Shirts

Beyond being one of Hollywoods most sought after actors and crushing it on the big screen, Mark Wahlberg has made a name for himself in the world of business opening up his own burger joint, Wahlburgers, a protein company, Performance Inspired, and more things on the way.

As a business owner, he cares a lot about what shirts he’s putting his name on, so he’s made the easy choice of going with one of our favorite custom t-shirt brands, Bella + Canvas, for all his custom printed apparel needs. 

Continue reading [VIDEO] Mark Wahlberg on his Favorite T-Shirts